Frequently Asked Questions

Do you do backorders?

We work really hard to make sure all of our products are listed with up-to-date inventory stocks, however if on the rare occasion an error should occur, we will always notify you about the delay and give you an estimated date of delivery for the backorder.

What if I really want a product that is out of stock?

Simply add your email address to the provided form on the page of the product you are enquiring about, to be notified when the product is back in stock!

How do I order a personalised design?

Tap into our menu and click “Personalised Designs”. Fill in the form as best you can and don’t be shy to add as much detail or as many pictures as possible to help us with quoting and getting your design right. Written confirmation of the order will be emailed between you and us before we start your design.

Do I need to pay for my personalised design before it's made?

Yes, but don’t worry, we won’t let it leave our creative studio until you are happy with the end product.

How long does a personalised design take to create?

Please allow up to three weeks for Personalised Designs to be completed.

A final photo will be sent to you via email to confirm you are pleased with the end product before we send the order.

What if I am not happy with the personalised designs final result?

We have patience and we will always make sure that we intricately and thoroughly fulfil your requests when it comes to your personalised designs.

If there is something you want changed, we allow up to a total of three changes once the design is in its final stage.

I want to return my purchase! What do I do?

Generally, we don’t offer a refund or exchange policy for “Change of Mind”.

However, if any issues should occur when you receive your order, we ask that you send us an email at enquiries@knottedculture.com with your order number, a description and a photo of the fault so we can help rectify the situation.